FAQ

Hot water systems are an integral aspect of most residential and commercial properties across the region. As a property owner, you want to make sure that your system is functional for as long as possible, and it provides excellent service for several years. It is why you invest in a hot water heater of a good brand. However, the life of your water heater will depend on how regularly you have gotten it serviced and whether its maintenance is regular.

A well-maintained system can provide more than ten years of service. However, you would need to get it serviced at least two times each year. If the system’s usage is higher on a particular property, the servicing would need to be done at least three to four times a year. One of the best ways to take the guesswork out of the equation is to hire the services of an expert and licensed plumber for the job.

They will come in at specific intervals and inspect the system. If they find anything wrong, they will fix the problem before it gets out of hand. This approach goes a long way in ensuring that your hot water system will last for many years and have an excellent performance. It will prevent breakdowns and provide the consistent performance that you need. The experts will check whether all the system components are functioning well and that the valves are in good condition.

It isn’t uncommon for people to use chemical drain cleaners to clear blockages. It becomes one of the most convenient ways to make sure that their drains do not have any clogs. Dirt, debris, food scraps, grease, and other items can escape into the pipes resulting in blockages. While chemical cleaners are readily available in local hardware stores and supermarkets and seem like an excellent option for this particular job, they aren’t the right choice.

Most of these products are incredibly toxic and potent. While they may be able to clear minor drain blockages, they cause more harm than good. Because they are so corrosive, they damage the pipes’ insides and can also result in leakages if you use them regularly. Sometimes people also use home remedies such as baking soda and vinegar solutions. These are effective to a certain degree; however, it is far better to hire the services of plumbing professionals like the ones that our company.

We provide high-quality preventive maintenance solutions. During these inspection visits, our team will check all the drains in your property using CCTV drain cameras. The video feed from the camera would provide them with a good idea about whether there is a blockage. We use various tools and equipment such as root cutters, electric eels, and water pressure jets to clear the debris and blockage inside the drain pipes. This is a much more reliable and safe option compared to using toxic and harmful chemical drain cleaners.

Brown water or rust-colored water is quite a common problem in many properties. If you find this kind of water coming out of the taps and showers in your home, it is something that you should not ignore. Only a licensed plumber would be able to inspect the system thoroughly and determine precisely where the problem lies. However, it is essential to understand that rust or corrosion inside the pipe is the main reason for this colored water coming into your taps and showers.

Sometimes there is a build-up of sedimentation within your hot water system tank, and rust also accumulates at the base of the tank. In all of these situations, you may find that the water coming out of the taps is rust coloured. When you call us with this problem, our team will make sure they inspect the entire system in a detailed manner. In most cases, some small fixes and repair work can help to solve the problem.

However, if the rusting inside the hot water tank is excessive or if the system is old, our experts may recommend that you replace your hot water systems. In some cases, this becomes the only solution to stop the problem from occurring. However, you must contact us as soon as you notice this problem instead of putting it on the backburner. Deferring the issue will only escalate it and result in more expensive repairs down the track which you can easily avoid with timely maintenance and repairs.

When you step into the shower, you want to be sure that you get hot water quickly. If that does not happen, there could be several reasons why your shower takes a long time to heat up. In some cases, it is because the hot water system is located very far away from that particular shower. It takes some time for the hot water to move through the pipeline into the bathroom.

If you have a hot water system of a lower capacity than what you need, that can be another reason why your shower takes time to heat up. It would mean that the hot water has been used up by a family member and it’s taking some time for it to get replenished. In some cases, the problem occurs because the pipe diameter is less than it should be, and the hot water does not come to the shower at the same rate that you expected.

Cold weather is another cause of this problem, and insulating the pipes can solve it if this is the case. Regardless of the issue, you would need the services of a skilled and licensed local plumber to identify the root cause of the problem is. They will provide the right solution based on their diagnosis. It is one of the best ways to ensure that the water heater is functioning correctly and you get the right amount of hot water in various areas of your home.

Many residential and commercial property owners find themselves dealing with water leakages. If the leak is minor, you can call in a local plumber to get it fixed quickly. However, if there is a significant leakage, and you neglect the issue, it can turn severe before long. Sometimes people do not notice that they have a water leakage on their property until the problem gets out of hand.

This primarily occurs because most water pipes and systems are enclosed behind features, installations, as well as walls; sometimes, they are under the ground as well. It means that by the time they notice the leakage, the problem will have escalated significantly. One of the best ways to make sure that these kinds of issues do not arise on your property is to get regular plumbing maintenance done by professionals like us. As part of plumbing maintenance services, our expert team members will visit your property and assess the entire plumbing system from top to bottom and fix the problems quickly.

However, we urge our clients to contact us as soon as they see any signs of a significant leak in the house. Some of the signs include wet patches on walls and ceilings, the sound of water dripping behind walls, damage to wooden features in your home, water pooling in certain areas or mould growth on walls. Early intervention goes a long way in ensuring that you do not have to deal with a sudden emergency where there are pipe bursts and flooding on your property.

Sometimes, people that are going out on holiday wonder whether they should switch off the water supply to their homes. This is quite a common query that we get from homeowners. Just as you switch off all the other appliances and devices that would not be in use while you are away, it is a wise decision to turn off the water supply as well. Most plumbing systems that have been installed using the right techniques and high-grade materials will not throw any problems all of a sudden.

However, it is best not to take this risk when you are heading out on an extended holiday. It’s because there would be no one to notice a problem, in case it arises when you are away. For example, if there is a sudden massive leakage or a pipe burst on your property when you are not at home for a long time, it can result in significant flooding and damage to various features.

You can easily avoid this by ensuring that you simply switch off the water supply to your home before heading out on your vacation. This is a simple precautionary measure that can save you a lot of trouble and expense. Another right way to make sure that your plumbing system does not give way suddenly is to get it maintained with regularity. Timely maintenance by expert plumbing professionals helps to ensure that it functions as it should and provides many years of service.

Sometimes, you might find that the water bill that you are paying is excessively high. If you notice this problem even without any significant change of water use on your property, there could be a problem in the plumbing system. High water bills are sometimes due to water leakage that has gone undetected in a home. At times multiple taps, showers or hidden pipes may have leakages which cause very high bills. Unfortunately, many people are not aware that there are leakages in their homes.

But if you have many such leakages on your property, you will find that it wastes a significant amount of water and you get excessively high bills. It also means that you are wasting a precious natural resource and burdening the environment. If you suspect there is a water leak in your property but are not very sure about it, you can conduct a straightforward check.

The first thing to do is to go to your water metre and take its reading. Then switch off the water metre and make sure that all the water appliances and fixtures are turned off in your home. After a couple of hours go back to the metre and check the water reading. If you noticed it had inched forward, it indicates you have a water leakage, which is causing the high water bill. In this case, you should contact us without delay, and our team will visit your property, conduct a detailed inspection before carrying out repairs to fix the leak.

If this sounds like something you are dealing with all the time, you should get your plumbing system checked without delay. In most cases, this low pressure is caused by certain specific issues. If the diameter of the pipe leading from your water heater into various areas of your home is too narrow, it can cause this problem. It means that when more than one person is using hot water on the property, someone else will get less water when they are showering or using a tap.

At other times, sedimentation build-up is the reason for less hot water when you are showering. If the sediment builds up near the outlet of the water heater it can cause low water pressure. While you might have realised that there is a problem, you would not be able to determine where the origin is. For this, you need to hire the services of a licensed plumber with experience in handling these tasks.

Our professionals would be able to inspect every single aspect of the system and assess what is going wrong. Since they use the latest inspection tools, they can quickly identify the root cause of the problem and the location of it. Accurate diagnosis is crucial in providing the right fixes and making sure that you do not have to deal with this kind of problem in any area of your property.

When you are dealing with any plumbing issues on your property, you would want to ensure that they are fixed quickly and efficiently. However, you do not wish to pay excessive amounts of money for it. Every property owner would want to know how much a plumber costs. Unfortunately, there is no fixed answer to this question because there are many variables in the picture. For example, if the problem is very severe, and requires extensive repairs, the cost of the project would be higher.

On the other hand, if the problem is straightforward and can be fixed quickly using minimal spare parts, the cost of the project will be lower. Only a skilled and experienced plumber would be able to assess the issue correctly and provide a proper fix at affordable pricing. When you are looking for an affordable plumber to handle any plumbing job on your property, it is a good idea to compare a few quotations.

However, just having a low-priced plumber isn’t enough. You need to check whether they have the necessary licensing and insurance as well as experience to tackle the job to industry standards. It is best to hire someone with an excellent track record like us. We provide our clients with value for money and always maintain competitive pricing so that you do not have to be stressed about the cost aspect when you are hiring us. Very few local plumbing companies can match up to the high quality and affordable services we provide, and that’s one of the notable things that sets us apart from our competitors.